Company
About WebsiteChat
WebsiteChat is developed by OIKE Innovation Co., Ltd., a software company based in Fukuoka, Japan.
Most business websites already contain useful answers. The problem is that visitors still have to find, read, and interpret them on their own.
WebsiteChat explores a simpler interaction model: instead of only browsing a website, visitors can ask it.
Why we built WebsiteChat
visitor → menu → search → page → read → maybe contact
The basic path through a business website has stayed much the same for decades. A visitor opens a menu, tries search, lands on a page, reads, and sometimes sends a message. That path still works. It is also slow once a site holds a large amount of service information, product pages, FAQs, guides, and documents.
The difficulty is often not missing information. Visitors cannot find the right page, do not know which words to search, do not want to read several pages, or still have a specific question before they decide.
Menus and search assume the visitor already understands how the site is organized. Someone comparing two services, checking whether a document covers their case, or trying to phrase a question they cannot quite name, often stops before the useful page. That friction is what we wanted to look at: not a shortage of pages, but the lack of a direct way to ask.
Can a website become something visitors can ask, not only browse?
This page does not describe how the product works. That explanation lives on the Website Chatbot page. Specific problems a site can hand to an assistant are collected under Website AI Solutions.
How we think about website AI
These are working boundaries for the product, not a slogan list. They describe what a website assistant should do with a business’s own information, and where it should stop.
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01
Use existing business knowledge first
An answer should start from information the business has already chosen to publish or provide. Website pages, FAQs, documents, and other knowledge the business explicitly supplies are the basis. If that material does not cover the question, the assistant should not invent a company position to fill the silence.
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02
Useful uncertainty is better than confident guessing
When the available information is not enough, the useful response is to say so. A reliable website assistant needs a clear line between answering and escalating: reply from what is known, and pass the question on when it is not. Keeping a conversation going is not a reason to guess.
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03
AI should reduce friction, not hide the business
WebsiteChat is not meant to hold a visitor inside a chat window. A useful assistant answers when it can, points people to the relevant page, helps them see the next step, and hands the conversation to a person when a person is the right next step. The website, and the people behind it, should stay visible.
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04
Not every question should be automated
Some questions need a person. Professional judgment, sensitive decisions, medical, legal, or financial matters, exceptions that staff must confirm, and complaints or complicated cases are examples. In those situations the reasonable role is to share information the business has already published and to show how to reach someone. The assistant should not present itself as a professional adviser.
What WebsiteChat is
WebsiteChat helps businesses make their existing website knowledge conversational, so visitors can ask questions and get answers grounded in the information the business provides.
If you want the product itself — how it is used, or the situations it fits — those pages are separate from this one.
Company information
OIKE Innovation Co., Ltd.
WebsiteChat is one of the software products developed and operated by OIKE Innovation Co., Ltd. (大池イノベーション株式会社), based in Chuo-ku, Fukuoka, Japan.
The details below are the company information published with the product. Use them if you want to confirm the legal entity behind WebsiteChat. We do not publish a founder profile or a team biography on this page.
- Legal name
- 大池イノベーション株式会社
- English name
- OIKE Innovation Co., Ltd.
- Address
- 〒810-0022 福岡県福岡市中央区薬院４丁目１８ー２６
- info@oike.io
- Company website
- oike-innovation.co.jp
Explore WebsiteChat
- Website Chatbot
Understand the core product
- Use Cases
See how businesses use it
- Website AI Solutions
Explore specific website problems AI can address
- Contact
Get in touch