WebSiteChat.ai

AI Chatbot for Restaurants

A restaurant site already says when lunch ends, which dishes are on the evening menu, how to book, and which station is closest. Guests still call because those lines sit on different pages, or inside a PDF they do not want to open on a phone.

WebsiteChat lets them ask on the page. The reply comes from what the restaurant published. It is not an ordering system, a reservation book, or a judgment about whether a dish is safe to eat.

What guests actually ask

  • Are you open on public holidays?
  • What time does lunch service end?
  • Do you have vegetarian options?
  • Does this dish contain dairy?
  • Do you have a children’s menu?
  • Can I reserve a table for eight?
  • Is there a private room?
  • Is there parking nearby?
  • Which station is closest, and which floor are you on?

If the site does not state the answer, WebsiteChat should not invent one.

Where those answers already live

The useful sources are the ones a guest could have found by clicking:

  • Menu pages, including lunch, dinner, drinks, and course menus
  • Hours, holiday closures, and last-order notes
  • Access, map, floor, and parking notes
  • The reservation policy and the link or phone number used to book
  • FAQ and shop-information pages
  • A text-selectable menu PDF, on plans that include documents

WebsiteChat does not see live table inventory, a point-of-sale system, sold-out dishes, delivery status, or a booking database.

Before they pick up the phone

Hours, the menu, the walk from the station, parking, party size, and “do you have a vegetarian plate?” are usually settled before anyone needs a person. Today that often means opening the hours page, the menu, a PDF, and the access page, then calling anyway.

If the sentence is already published, the guest can ask for it. That is the friction this page is about. It is not a promise that the phone will ring less by any particular amount. Routine documented questions are the same job as customer support, happening here on a restaurant site. A long FAQ list is optional; published menu and hours pages are enough when they are clear. See how WebsiteChat uses an FAQ only if you keep one.

A reservation question is not a reservation

WebsiteChat can repeat what you published:

  • Whether you take reservations, and for which services
  • Same-day rules, party size, and private-room notes, if they are written down
  • How to change or cancel, if that policy is on the site
  • Where to go next: the booking page, the form, or the phone number

Explaining that path does not hold a table. Availability and confirmation stay with the reservation service or the person who answers the phone.

Allergies are a limit, not a feature claim

Guests ask whether a dish uses egg, dairy, or gluten, and whether a vegetarian plate exists. WebsiteChat may quote an allergen note, an ingredient line, or a menu label that the restaurant published and maintains.

It must not guess. If the page does not name the allergen, does not mention cross-contact, or says guests should ask the staff, the reply should say that and stop. Food-safety decisions belong with the restaurant, not with a chat that fills a gap.

Visitors who are not reading the menu’s language

Travelers often ask in English, Japanese, Chinese, or Korean about hours, allergens as printed, access, and how to book. WebsiteChat can answer from the same published pages in the language of the question. It cannot create a dish, a price, or an allergen that the site never stated. Language handling in general is the multilingual use case. Here it is only the tourist standing outside the restaurant.

When the chat should hand the guest to a person

  • Whether a dish is safe for their allergy
  • Whether a table is free tonight
  • Confirming, changing, or cancelling a booking that is not a published rule
  • Whether a dish has sold out today
  • A payment dispute or a complaint about the meal
  • Anything urgent that needs the staff in the room

How a restaurant puts this on the site

  1. Connect the public restaurant website.
  2. WebsiteChat reads the published pages, and PDFs on plans that include them.
  3. Ask the questions guests already call about: holiday hours, last order, allergens, a table for eight, parking.
  4. If a true answer is missing, add it to the site or to an approved PDF. Do not hide it in the chat settings.
  5. Install the widget.
  6. When a question has no good reply, fix the source page and ask it again.

Install steps live in the guides. What a website chatbot is, and how WebsiteChat uses site content, is on the definition and the product page.

See how WebsiteChat answers questions from your restaurant website

It uses the menu, hours, access notes, and reservation rules you already published.

Try WebsiteChat Talk with us about setup

Restaurant questions

Can WebsiteChat answer questions about my menu?
Yes, when the dish, price, set menu, or children’s menu is on a page you have published, or in a text-selectable PDF on a plan that includes PDFs. It does not read a point-of-sale system or today’s remaining portions.
Can it answer allergy questions?
Only from allergen or ingredient notes the restaurant has published and keeps current. If that note is missing or vague, the reply should say so and send the guest to the restaurant. It must not decide whether a dish is safe.
Can customers make reservations through the chatbot?
No. It can explain the published reservation rules and point to the booking page, phone number, or form you already use. Confirming a table stays in that system.
Can guests ask in another language?
They can ask in the language they type, and the reply is drawn from the same published pages. WebsiteChat does not invent a menu that was never written.
What happens if opening hours change?
Update the page that states the hours, including holidays and last order, then recrawl and ask the same questions again. A temporary closure that is not on the site will not be known.
Can it use a PDF menu?
On plans that include documents, a text-selectable PDF can sit beside the crawled pages. A scanned image with no text is not a menu the assistant can read.